FAQs

Yes! We provide free shipping on orders over $130.

Every order we ship includes a tracking link that shows the progress of your delivery. Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system.

If you don’t receive a shipping confirmation email within 10 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.

Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.

We process orders between Monday and Friday. Orders will usually be processed within 2 – 5 businessdays of ordering and delivered within 2 – 5 business days.

Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system

During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.

You may cancel your order within 24 hours of your purchase.

We do not accept cancellation of orders outside the 24 hours window and/or because of the producing reason. Please note that our products are made to order hence all customers should be aware of this before concluding an order.

To cancel your order, please send us an email at [email protected] within 24 hours and let us know the reason why you wish to cancel your order.

Our canvases are available stretched, framed, and rolled in gloss or matte finishes, comes with sawtooth hanging hardware and rubber bumpers. Hayooo’s canvas prints have great depth of color, and are extremely cost-efficient and durable

Hayooo uses a unique canvas coating that produces the highest quality images using our UL Certified GREENGUARD GOLD Inks. Canvas prints are stretched on our proprietary profile radial pine produced from renewable forests. They can be printed in many sizes and styles so you can offer consumers endless possibilities.

• + Small – 11×14 inches = 27.9 x 35.6 centimeters
• + Medium – 16×20 inches = 40.6 x 50.8 centimeters
• + Large – 20×24 inches = 50.8 x 61 centimeters
• + X-Large – 24×30 inches = 61 x 76.2 centimeters
• + XX-Large – 30×40 inches = 76.2 x 101.6 centimeters

In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, please send emails to [email protected]. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front, the back of the canvas and its shipping label. After reviewing, we will notify you of the next steps. Without proof of defect/purchase, the item cannot be replaced. This warranty applies only to new products sold at retail value and to the original purchaser within 30 days after your item received.

Our warranty does not cover:

• + Fabric tearing or ripping by sharp or foreign objects
• + Damage from animal chewing
• + Fabric fading due to hanging in inappropriate conditions such as rainy, mold, damp room
• + Damage caused by abuse, misuse, flood, fire, earthquake or other external causes.

• We accept your custom request on canvas. Canvas prints are easily customizable and are a great option to offer customers who want to put their own personal touch on art. We give you the opportunity to create personalized canvas with name, date and photo. Please contact us and attach all your necessary information for the customized canvas.

Unfortunately, we don’t offer gift cards.

• Items are faulty – damaged/broken or soiled upon arrival.
• The print quality is blurry.
• We sent the wrong item – size, style, color.
• Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link).

In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:

• 1. Take a few photos clearly showing the issue with the canvas, along with photos of front and back of the canvas, and the box it was shipped in (if the box was also damaged).
• 2. Email us with the subject line “Return: Damaged or Defective item with your order #” with the photos at [email protected] and our staff will respond to you within 24 hours.

Customer support:

• Email us : [email protected]
• Call us:(916) 931-3372
• Monday – Friday, 10am – 5 pm Eastern Time

We accept Visa, Mastercard, American Express, Discover and PayPal.

To check the order status, please provide orders and email addresses to order here – Tracking Order